ATOL Administrator

Job Title: ATOL Administrator
Location: London
Category: Markets and Consumers Group
Type: Fixed term up to 14 months
Salary: Circa £20,000
Reference #: VN1758/1759
Job Description PDF : View Description

Job Description

The Civil Aviation Authority
The Civil Aviation Authority (CAA) is the UK's specialist aviation regulator and, through its skills and expertise, is recognised as a world leader in its field. Our remit covers four broad areas of aviation: safety, economic regulation of major airports, consumer protection and airspace.

Consumers and Markets Group
The CAA's Consumers and Markets Group manages the Air Travel Organisers' Licensing (ATOL) scheme. The ATOL scheme protects consumers when travel organisers fail. The role is working in a busy office environment, undertaking a wide variety of administrative tasks directly concerned with the operation of the ATOL scheme. You will have the opportunity to gain valuable experience in the licensing of travel organisers and the provision of consumer advice.

Ideal candidate:
• Strong communication skills at all levels
• Self-managed, and aware of when to refer to others
• Impeccable intention to detail
• Strong IT skills, with good numerical and drafting skills
• Preference for candidates experienced with the air travel industry and travel related regulations

In 2019, we will be relocating our team in London to a newer and more vibrant workplace in the Capital and also Gatwick. This is part our commitment to supporting more flexible and smarter ways of working. We expect this role will still be based in central London or Canary Wharf, once the office move has been completed.

Whilst the role is offered on a full-time basis, we are willing to consider requests for part-time/flexible working from candidates which meet the person specification and essential skills for the role.

Interviews to be scheduled for w/c 19 February 2018


Closing Date: 15th February 2018

This position is now closed and no longer accepting applications.

CAA Data Protection

The UK Civil Aviation Authority (CAA) recognises the importance of privacy protection, and acts in compliance with all applicable privacy laws. Please review this document carefully. It contains information regarding the terms of collection, use, disclosure and storage of personal information submitted through the CAA’s Applicant Tracking System (ATS) and your usage of the ATS.

Use of Candidate Information

The CAA's HR team collects and stores your personal details (ie name, contact details, qualifications, right to work, etc.) for the purposes of recruiting and hiring suitable candidates for employment by the CAA

1. CAA rely on your consent to process your personal information. By consenting to this notice, you are giving us permission to process your personal data specifically for the purpose identified.

2. Processing of your personal information is required for the performance of a contract with you/or in order for us to take steps at your request prior to entering into a contract with you.

3. The processing of your personal information is necessary for compliance with a legal obligation which CAA is subject.

4. The processing of your personal information is necessary for the performance of a task CAA carries out in the public interest or official authority vested in us in accordance with UK/EU law.

Information provided electronically by users of CAA's ATS will be utilised by CAA, and shared with its contracted agents (Penna and Government Recruitment Services), and representatives for the purpose of recruiting and hiring suitable candidates for employment by the CAA.

Types of Information

CAA's ATS maintains personal information that you voluntarily submit electronically on one or more secured servers. The CAA will delete all personal information associated with unsuccessful applications after two years following an unsuccessful application. If your application results in an offer, CAA retain your personal information for the duration of our relationship with you, following which condensed employee file details are kept for 7 years. Thereafter, personal details (including full name, years of service, date and reason for leaving) are kept for a period of 30 years to enable CAA to provide information for referencing requests.

Accuracy of Information

You are responsible for ensuring that all information submitted by you and contained within the ATS is accurate, complete, and up-to-date. Knowingly submitting inaccurate, false, or misleading information may make you ineligible for consideration for employment opportunities, and in some cases where CAA rely upon such information, may lead to termination of employment with CAA. CAA takes all reasonable steps to ensure that information collected within the ATS by its employees and representatives is correct, however, CAA will rely upon you to access the ATS periodically to update or verify your personal information and to confirm your willingness to receive communications from CAA.

Withdrawing from Participation

Participants in CAA's ATS should contact CAA via email directed to: Indicating whether they wish to withdraw from a particular competition or alternatively, from all participation in the ATS. Further rights as a data subject can be found here. Contact details of the CAA's Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA's processing of personal data.

Acceptance of the Data Protection Agreement

In order to submit an application, you must consent to the above Data Protection Agreement. You may withdraw your consent at any time. By checking this box you are indicating that you understand and agree to the Data Protection Agreement herein; and you consent to be contacted via electronic messages, telephone and post for the purposes of recruitment, hiring and human resources management.

*If you do not agree to the Data Protection Agreement, your application will not be processed and a candidate profile will not be created in CAA's Applicant Tracking System (ATS).

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