Business Administrator Apprentice

Job Title: Business Administrator Apprentice
Location: Gatwick
Category: CAA International LTD
Type: Fixed term up to 18 months
Salary: £15,300
Reference #: VN2378
Job Description PDF : View Description

Job Description

If you are interested please apply via: 

Key Accountabilities
• To support a range of tasks including monitoring and managing the email inbox, arranging and supporting meetings, producing meeting documentation, diary management, international event management, document filing, producing quarterly reports, updating processes and procedure documentation and project reporting.
• Responsible for delivering tasks in compliance with Quality Management System and ISO 9001 standard.
• Prepare and present reports for managers with well thought out recommendations or solutions and the rationale for these.
• Liaise with internal staff and external partners to coordinate international responses.
• Communicate policies and how they impact on decisions taken to stakeholders both verbally and in writing and provide clarification and explanation on more complex issues.
• Support International Group colleagues to ensure legal requirements are met.
• Attend meetings with stakeholders to provide guidance, education or discuss decisions. On occasions chair routine meetings.
• Process applications and/or requests in line with service standards and Key Performance Indicators
• Responsible for analysing data or research material, conducting research activities supporting colleagues and management.
• Ensure that enquiries from internal and/or external customers are forwarded to key focal points in a timely manner.
• Liaise with external authorities and entities where required.
Requirements and prospects

Desired skills
• Excellent written and oral communication skills - must be able to communicate effectively and confidently
• Team player and able to work collaboratively, supporting and communicating effectively with colleagues.
• Good IT skills, specifically in Microsoft Applications (Word, Excel and PowerPoint)
• Good attention to detail - must be able to produce numerical and written data accurately
• Good planning and organisational skills with experience of working to deadlines.
• Well-developed interpersonal skills.
• Problem Solving – Ability to come up with solutions to increase the effectiveness and efficiency of the administration tasks and other business processes.
• Ability to summarise written reports.
• Ability to recognise when escalation is required.
• The ability to work unsupervised using own initiative in reaching sound judgments.
• Awareness and appreciation of working with international clients.

Personal qualities
• Positive attitude
• Eager to learn
• Strives to achieve
• Professional aptitude
• Interest in the Aviation industry and environment

Desired qualifications
• 5 GCSE's A* - C / 9 - 4 or equivalent (must include maths and English)
• 2 A levels or equivalent
• Some office-based work experience would be advantageous.

Future prospects
Initially a fixed term contracts for 18 months. On successful completion of the apprenticeship the successful candidate could be offered the opportunity to complete the Level 4 Associate Project Manager apprenticeship or a permanent role within the CAA.

Things to consider
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:
Start date is subject to security clearance.

You must be able to attend an assessment centre on the 5th April.

Working with us

We are committed to smarter working arrangements and will consider all applications. We recruit by merit on the basis of fair and open competition. We embrace diversity and promote equality of opportunity.

We offer a range of fantastic benefits such as flexible working arrangements, 28 days annual leave, a competitive pension scheme and much more.

Closing Date: 22nd March 2019
  or     if you have applied to the CAA previously

CAA Data Protection

The UK Civil Aviation Authority (CAA) recognises the importance of privacy protection, and acts in compliance with all applicable privacy laws. Please review this document carefully. It contains information regarding the terms of collection, use, disclosure and storage of personal information submitted through the CAA’s Applicant Tracking System (ATS) and your usage of the ATS.

Use of Candidate Information

The CAA's HR team collects and stores your personal details (ie name, contact details, qualifications, right to work, etc.) for the purposes of recruiting and hiring suitable candidates for employment by the CAA

1. CAA rely on your consent to process your personal information. By consenting to this notice, you are giving us permission to process your personal data specifically for the purpose identified.

2. Processing of your personal information is required for the performance of a contract with you/or in order for us to take steps at your request prior to entering into a contract with you.

3. The processing of your personal information is necessary for compliance with a legal obligation which CAA is subject.

4. The processing of your personal information is necessary for the performance of a task CAA carries out in the public interest or official authority vested in us in accordance with UK/EU law.

Information provided electronically by users of CAA's ATS will be utilised by CAA, and shared with its contracted agents (Penna and Government Recruitment Services), and representatives for the purpose of recruiting and hiring suitable candidates for employment by the CAA.

Types of Information

CAA's ATS maintains personal information that you voluntarily submit electronically on one or more secured servers. The CAA will delete all personal information associated with unsuccessful applications after two years following an unsuccessful application. If your application results in an offer, CAA retain your personal information for the duration of our relationship with you, following which condensed employee file details are kept for 7 years. Thereafter, personal details (including full name, years of service, date and reason for leaving) are kept for a period of 30 years to enable CAA to provide information for referencing requests.

Accuracy of Information

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Withdrawing from Participation

Participants in CAA's ATS should contact CAA via email directed to: Indicating whether they wish to withdraw from a particular competition or alternatively, from all participation in the ATS. Further rights as a data subject can be found here. Contact details of the CAA's Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA's processing of personal data.

Acceptance of the Data Protection Agreement

In order to submit an application, you must consent to the above Data Protection Agreement. You may withdraw your consent at any time. By checking this box you are indicating that you understand and agree to the Data Protection Agreement herein; and you consent to be contacted via electronic messages, telephone and post for the purposes of recruitment, hiring and human resources management.

*If you do not agree to the Data Protection Agreement, your application will not be processed and a candidate profile will not be created in CAA's Applicant Tracking System (ATS).

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