CAA Consumer Panel Member

Job Title: CAA Consumer Panel Member
Location: London
Category: Consumer Panel
Type: Fixed-term (From April 2018 start – 12 days per year London)
Salary: Competitive day rate
Reference #:
Job Description PDF : View Description

Job Description

The CAA Consumer Panel was set up 5 years ago to provide expert advice on how to understand the consumer interest, and is now recruiting up to five Panel Members to continue the Panel's work.

This is a great opportunity for individuals who are committed to helping the CAA fully understand, and take account of the interests of consumers in policy development and decisions. We want people who will ensure that the Panel's advice is evidence-based. We want people who can combine their expertise and experience of consumer issues with an understanding of the commercial world, and apply these in a practical way to the range of regulatory issues the CAA deals with, such as economic regulation, competition policy and consumer protection and empowerment.

The Panel wishes to attract applicants with a strong intellect, commercial acumen and the ability to understand complex economic and policy issues, while being independent in thought. Candidates should also have a deep understanding of consumers' experiences and an appreciation of how regulatory and public law processes interact with technical and commercial factors to shape real-world outcomes.

Panel members are expected to have relevant, senior-level experience, and meet most, if not all, of the following criteria:

• An understanding of, and commitment to, promoting and protecting the interests of consumers; in particular how these interests are shaped by regulation and policy;

• An ability to understand the impact of CAA policy on the aviation market;

• Ability to listen and challenge in a constructive manner, providing an objective and independent point of view;

• The ability to work as part of a team, working collaboratively and co-operatively, taking account of different perspectives as part of a collegiate decision-making process, and to take responsibility for decisions made;

• A demonstrable track record in your own field(s) appropriate to membership of a national body; experience of operating at a strategic level in the public, private and/or independent sectors;

• The ability to analyse and evaluate complex information, including qualitative and quantitative research and market data, in order to form opinions and make fair, balanced and proportionate decisions based on evidence;

• An understanding of diversity and the application of equal opportunities working in practice, including knowledge or experience of the issues facing consumers who find it difficult to get the products and services they need from 'mainstream' providers;

• Strong communication skills to make an effective contribution to the discussions of a high level public body, ideally gained from Board-level roles at a national body of a similar size and influence.

As the UK's specialist aviation regulator, we passionately believe in making aviation better for those who choose to fly and those who do not. This means using the powers and duties given to us by Parliament to help create positive outcomes that matter to people.

We see a world where everyone who chooses to fly, as well as anyone who does not, has confidence in a safe and secure aviation sector that takes its responsibilities seriously, backed by a regulatory system that actively manages risk and supports consistently high performance.

The attached document provides more detailed information about the role of the Consumer Panel, along with the roles, responsibilities and expectations of Panel members. If you feel you meet the specification and would like to join the CAA Consumer Panel, please apply online with a covering letter and cv.

Interview Dates: 1st, 5th & 7th March 2018


Closing Date: 15th February 2018

This position is now closed and no longer accepting applications.

CAA Data Protection

The UK Civil Aviation Authority (CAA) recognises the importance of privacy protection, and acts in compliance with all applicable privacy laws. Please review this document carefully. It contains information regarding the terms of collection, use, disclosure and storage of personal information submitted through the CAA’s Applicant Tracking System (ATS) and your usage of the ATS.

Use of Candidate Information

The CAA's HR team collects and stores your personal details (ie name, contact details, qualifications, right to work, etc.) for the purposes of recruiting and hiring suitable candidates for employment by the CAA

1. CAA rely on your consent to process your personal information. By consenting to this notice, you are giving us permission to process your personal data specifically for the purpose identified.

2. Processing of your personal information is required for the performance of a contract with you/or in order for us to take steps at your request prior to entering into a contract with you.

3. The processing of your personal information is necessary for compliance with a legal obligation which CAA is subject.

4. The processing of your personal information is necessary for the performance of a task CAA carries out in the public interest or official authority vested in us in accordance with UK/EU law.

Information provided electronically by users of CAA's ATS will be utilised by CAA, and shared with its contracted agents (Penna and Government Recruitment Services), and representatives for the purpose of recruiting and hiring suitable candidates for employment by the CAA.

Types of Information

CAA's ATS maintains personal information that you voluntarily submit electronically on one or more secured servers. The CAA will delete all personal information associated with unsuccessful applications after two years following an unsuccessful application. If your application results in an offer, CAA retain your personal information for the duration of our relationship with you, following which condensed employee file details are kept for 7 years. Thereafter, personal details (including full name, years of service, date and reason for leaving) are kept for a period of 30 years to enable CAA to provide information for referencing requests.

Accuracy of Information

You are responsible for ensuring that all information submitted by you and contained within the ATS is accurate, complete, and up-to-date. Knowingly submitting inaccurate, false, or misleading information may make you ineligible for consideration for employment opportunities, and in some cases where CAA rely upon such information, may lead to termination of employment with CAA. CAA takes all reasonable steps to ensure that information collected within the ATS by its employees and representatives is correct, however, CAA will rely upon you to access the ATS periodically to update or verify your personal information and to confirm your willingness to receive communications from CAA.

Withdrawing from Participation

Participants in CAA's ATS should contact CAA via email directed to: Indicating whether they wish to withdraw from a particular competition or alternatively, from all participation in the ATS. Further rights as a data subject can be found here. Contact details of the CAA's Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA's processing of personal data.

Acceptance of the Data Protection Agreement

In order to submit an application, you must consent to the above Data Protection Agreement. You may withdraw your consent at any time. By checking this box you are indicating that you understand and agree to the Data Protection Agreement herein; and you consent to be contacted via electronic messages, telephone and post for the purposes of recruitment, hiring and human resources management.

*If you do not agree to the Data Protection Agreement, your application will not be processed and a candidate profile will not be created in CAA's Applicant Tracking System (ATS).

I agree with the privacy policy