Consumer Policy and Enforcement Advisor / Officer

Job Title: Consumer Policy and Enforcement Advisor / Officer
Location: London
Category: Markets and Consumers Group
Type: Permanent
Salary: £27,000 to £40,000 dependent upon skills and experience (see details below)
Reference #: VN1959
Job Description PDF : View Description

Job Description

We are looking for one Consumer Policy and Enforcement Advisor and a Consumer Policy and Enforcement Officers to join our Consumer Protection Team. The roles are based in London and involve  a range of consumer issues, including enforcing European law on flight delays and cancellations and rights for disabled passengers.

The work is varied and challenging, and includes working with Government, industry and consumer groups to understand the experiences of consumers when travelling by air and to ensure that they are treated fairly by the businesses that serve them. The roles involve identifying issues that adversely affect consumers, facilitating change through influence and persuasion and, where appropriate, taking enforcement action against airports, airlines and tour operators. One of the roles will be focused on the protection of disabled and less mobile passengers to ensure that they have equal access to air travel and that their rights are respected. The other roles will work on a mix of consumer issues, including flight disruption, unfair commercial practices and alternative dispute resolution. For the role assigned to protecting the rights of disabled passengers, there will be some travel, in particular visiting UK airports.

About you

You will be enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation. You will be an excellent communicator and you will be able to bring together arguments and analysis clearly and robustly, and convey these in a way that engages stakeholders and CAA colleagues. You will be able to identify and analyse issues that affect consumers and identify practical ways of resolving them. This will require the ability to work independently, managing and drawing upon the work of others, and to work effectively with external stakeholders. You will be able to understand the behaviour of consumers and the practical realities of commercial airports, airlines and other service providers. You will have experience of compiling and analysing data, as well as good IT skills, in particular MS Word and Excel.

Additional Information

In 2019, we will be relocating our team in London to a newer and more vibrant workplace in Canary Wharf. This is part of our commitment to supporting more flexible and smarter ways of working.

Consumer Policy and Enforcement Advisor salary range: up to £40k

Consumer Policy and Enforcement Officer salary range: up to £33k

Interview Date: Monday 2nd and Thursday 5th July

Working with us

The CAA is committed to smarter working arrangements and will consider all applications.

We recruit by merit on the basis of fair and open competition. The CAA embraces diversity and promotes equality of opportunity.

Closing Date: 22nd June 2018

This position is now closed and no longer accepting applications.

CAA Data Protection

The UK Civil Aviation Authority (CAA) recognises the importance of privacy protection, and acts in compliance with all applicable privacy laws. Please review this document carefully. It contains information regarding the terms of collection, use, disclosure and storage of personal information submitted through the CAA’s Applicant Tracking System (ATS) and your usage of the ATS.

Use of Candidate Information

The CAA's HR team collects and stores your personal details (ie name, contact details, qualifications, right to work, etc.) for the purposes of recruiting and hiring suitable candidates for employment by the CAA

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4. The processing of your personal information is necessary for the performance of a task CAA carries out in the public interest or official authority vested in us in accordance with UK/EU law.

Information provided electronically by users of CAA's ATS will be utilised by CAA, and shared with its contracted agents (Penna and Government Recruitment Services), and representatives for the purpose of recruiting and hiring suitable candidates for employment by the CAA.

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Acceptance of the Data Protection Agreement

In order to submit an application, you must consent to the above Data Protection Agreement. You may withdraw your consent at any time. By checking this box you are indicating that you understand and agree to the Data Protection Agreement herein; and you consent to be contacted via electronic messages, telephone and post for the purposes of recruitment, hiring and human resources management.

*If you do not agree to the Data Protection Agreement, your application will not be processed and a candidate profile will not be created in CAA's Applicant Tracking System (ATS).

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