|Job Title:||Consumer Policy and Enforcement Advisor / Officer|
|Category:||Markets and Consumers Group|
|Salary:||£27,000 to £40,000 dependent upon skills and experience (see details below)|
|Job Description PDF :||View Description|
We are looking for one Consumer Policy and Enforcement Advisor and a Consumer Policy and Enforcement Officers to join our Consumer Protection Team. The roles are based in London and involve a range of consumer issues, including enforcing European law on flight delays and cancellations and rights for disabled passengers.
The work is varied and challenging, and includes working with Government, industry and consumer groups to understand the experiences of consumers when travelling by air and to ensure that they are treated fairly by the businesses that serve them. The roles involve identifying issues that adversely affect consumers, facilitating change through influence and persuasion and, where appropriate, taking enforcement action against airports, airlines and tour operators. One of the roles will be focused on the protection of disabled and less mobile passengers to ensure that they have equal access to air travel and that their rights are respected. The other roles will work on a mix of consumer issues, including flight disruption, unfair commercial practices and alternative dispute resolution. For the role assigned to protecting the rights of disabled passengers, there will be some travel, in particular visiting UK airports.
You will be enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation. You will be an excellent communicator and you will be able to bring together arguments and analysis clearly and robustly, and convey these in a way that engages stakeholders and CAA colleagues. You will be able to identify and analyse issues that affect consumers and identify practical ways of resolving them. This will require the ability to work independently, managing and drawing upon the work of others, and to work effectively with external stakeholders. You will be able to understand the behaviour of consumers and the practical realities of commercial airports, airlines and other service providers. You will have experience of compiling and analysing data, as well as good IT skills, in particular MS Word and Excel.
In 2019, we will be relocating our team in London to a newer and more vibrant workplace in Canary Wharf. This is part of our commitment to supporting more flexible and smarter ways of working.
Consumer Policy and Enforcement Advisor salary range: up to £40k
Consumer Policy and Enforcement Officer salary range: up to £33k
Interview Date: Monday 2nd and Thursday 5th July
Working with us
The CAA is committed to smarter working arrangements and will consider all applications.
We recruit by merit on the basis of fair and open competition. The CAA embraces diversity and promotes equality of opportunity.
|Closing Date:||22nd June 2018|
The UK Civil Aviation Authority (CAA) recognises the importance of privacy protection, and acts in compliance with all applicable privacy laws. Please review this document carefully. It contains information regarding the terms of collection, use, disclosure and storage of personal information submitted through the CAA’s Applicant Tracking System (ATS) and your usage of the ATS.
Use of Candidate Information
The CAA's HR team collects and stores your personal details (ie name, contact details, qualifications, right to work, etc.) for the purposes of recruiting and hiring suitable candidates for employment by the CAA
1. CAA rely on your consent to process your personal information. By consenting to this notice, you are giving us permission to process your personal data specifically for the purpose identified.
2. Processing of your personal information is required for the performance of a contract with you/or in order for us to take steps at your request prior to entering into a contract with you.
3. The processing of your personal information is necessary for compliance with a legal obligation which CAA is subject.
4. The processing of your personal information is necessary for the performance of a task CAA carries out in the public interest or official authority vested in us in accordance with UK/EU law.
Information provided electronically by users of CAA's ATS will be utilised by CAA, and shared with its contracted agents (Penna and Government Recruitment Services), and representatives for the purpose of recruiting and hiring suitable candidates for employment by the CAA.
Types of Information
CAA's ATS maintains personal information that you voluntarily submit electronically on one or more secured servers. The CAA will delete all personal information associated with unsuccessful applications after two years following an unsuccessful application. If your application results in an offer, CAA retain your personal information for the duration of our relationship with you, following which condensed employee file details are kept for 7 years. Thereafter, personal details (including full name, years of service, date and reason for leaving) are kept for a period of 30 years to enable CAA to provide information for referencing requests.
Accuracy of Information
You are responsible for ensuring that all information submitted by you and contained within the ATS is accurate, complete, and up-to-date. Knowingly submitting inaccurate, false, or misleading information may make you ineligible for consideration for employment opportunities, and in some cases where CAA rely upon such information, may lead to termination of employment with CAA. CAA takes all reasonable steps to ensure that information collected within the ATS by its employees and representatives is correct, however, CAA will rely upon you to access the ATS periodically to update or verify your personal information and to confirm your willingness to receive communications from CAA.
Withdrawing from Participation
Participants in CAA's ATS should contact CAA via email directed to: FOI.email@example.com. Indicating whether they wish to withdraw from a particular competition or alternatively, from all participation in the ATS. Further rights as a data subject can be found here. Contact details of the CAA's Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA's processing of personal data.
Acceptance of the Data Protection Agreement
In order to submit an application, you must consent to the above Data Protection Agreement. You may withdraw your consent at any time. By checking this box you are indicating that you understand and agree to the Data Protection Agreement herein; and you consent to be contacted via electronic messages, telephone and post for the purposes of recruitment, hiring and human resources management.
*If you do not agree to the Data Protection Agreement, your application will not be processed and a candidate profile will not be created in CAA's Applicant Tracking System (ATS).