Online Community Moderator - Airspace

Job Title: Online Community Moderator - Airspace
Location: London
Category: Communications
Type: Permanent
Salary: Competitive depending on experience with great benefits
Reference #: VN1876
Job Description PDF : View Description

Job Description

The role

This is an exciting new role within the External Relations team of our Communications Department in London that will play a pivotal role in modernising UK airspace. As part of our new process for considering applications to changes to UK airspace, we are developing an online portal which will hold all relevant information on applications, including consultations run by those proposing the change. 

You will be responsible for helping to develop and run this portal which will be the prime source of information for all those involved or affected. It, will present a wide range of information, in an accessible format, adhering to best practice engagement principles.  The portal must be user-friendly for both expert and non-expert audiences, the aviation industry and local communities and you’ll be responsible for helping make sure these stakeholders understand the information and can navigate the portal.

In this role, you’ll be responsible for supporting those seeking an airspace change to include their information on the portal and setting up consultations (using the Citizen Space system); wider portal content management; and moderation of responses to consultations.   

This role will work closely with our Airspace Stakeholder Engagement Manager and will have the opportunity to work on wider communications opportunities as appropriate.

Airspace is one of the UK’s main infrastructure assets and this position will play a key role in making sure it is developed sustainably and efficiently, while effectively involving all those with a part to play in the decisions on how it develops.

About you

Engaging with the organisations who propose airspace changes (e.g. airports, air traffic control bodies) will be critical, so good stakeholder management is pivotal to your success in this role.

You should have a successful background in external communications, you do not need to have come from an aviation background although this would be beneficial. If you have experience of dealing with public consultations, this would be advantageous.

As you’ll be responsible for managing the portal and responding to any technical issues, we are after a fast-learner who can quickly get up to speed with the IT systems (Umbraco and Citizen Space) that underpin the portal. Full training on these systems will be provided. The new system is due to launch later this year so involvement with this will be key.

If you feel you could be our new Airspace Portal Manager then we’d love to hear from you!

Working with us

The CAA is committed to smarter working arrangements and will consider all applications.

We recruit by merit on the basis of fair and open competition. The CAA embraces diversity and promotes equality of opportunity.

In 2019, we will be relocating our team in London to a newer and more vibrant workplace in the Capital and also Gatwick.  This is part our commitment to supporting more flexible and smarter ways of working.  This role will be based in Canary Wharf, once the office move has been completed. 

Please note that occasional travel to our Gatwick office will be required in this role.

Internally this role will be known as "Airspace Change Portal Manager".

Interview Date: TBC

Closing Date: 15th June 2018

This position is now closed and no longer accepting applications.

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