Shared Service Centre Officer

 
Job Title: Shared Service Centre Officer
Location: Gatwick
Category: Shared Service Centre
Type: Permanent
Salary: Up to £20,500
Reference #: VN1979 -VN1985
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Job Description

The Role

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides our customers with a focused one stop shop. It offers a single point of contact for customers requiring multiple services from us such as:  private pilots and engineer licenses, certificates of airworthiness, UAS (Unmanned Aircraft Systems) and resolution of queries. Our comprehensive on the job training means you’ll need to be really flexible - spending time on the phone lines, managing email, learning about all aspects of the SSC and its’ services – all the while making sure excellent customer service is at the heart of everything you do, in this Shared Service Centre role.  You’ll be surprised at the technical expertise, insight and knowledge you can learn on the job and in time find yourself advising and guiding others on specialist subjects.

Ideal candidate  

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.

IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.

The CAA

We are the UK's specialist aviation regulator. We ensure the aviation industry meets the highest safety standards; protect consumers by making sure they have choice and value and are treated fairly; drive improvements in airlines and airports’ environmental performance and ensure that the industry manages security risks effectively.

Amongst the competitive salary and comprehensive range of employee benefits on offer, our impressive atrium at our Gatwick office, on site restaurant and free car park, the CAA is a great place to work.

You don’t have to have any aviation experience or have even thought about working in this industry before, but for enthusiastic and dedicated individuals with comprehensive administration skills, these roles could provide opportunities to really broaden your skills and abilities and be a gateway into very interesting and rewarding careers throughout the CAA.

Working with us

The CAA is committed to smarter working arrangements and will consider all applications.

We recruit by merit on the basis of fair and open competition. The CAA embraces diversity and promotes equality of opportunity.

Interview dates: TBC

 
Closing Date: 25th June 2018
 
  or     if you have applied to the CAA previously

CAA Data Protection

The UK Civil Aviation Authority (CAA) recognises the importance of privacy protection, and acts in compliance with all applicable privacy laws. Please review this document carefully. It contains information regarding the terms of collection, use, disclosure and storage of personal information submitted through the CAA’s Applicant Tracking System (ATS) and your usage of the ATS.

Use of Candidate Information

The CAA's HR team collects and stores your personal details (ie name, contact details, qualifications, right to work, etc.) for the purposes of recruiting and hiring suitable candidates for employment by the CAA

1. CAA rely on your consent to process your personal information. By consenting to this notice, you are giving us permission to process your personal data specifically for the purpose identified.

2. Processing of your personal information is required for the performance of a contract with you/or in order for us to take steps at your request prior to entering into a contract with you.

3. The processing of your personal information is necessary for compliance with a legal obligation which CAA is subject.

4. The processing of your personal information is necessary for the performance of a task CAA carries out in the public interest or official authority vested in us in accordance with UK/EU law.

Information provided electronically by users of CAA's ATS will be utilised by CAA, and shared with its contracted agents (Penna and Government Recruitment Services), and representatives for the purpose of recruiting and hiring suitable candidates for employment by the CAA.

Types of Information

CAA's ATS maintains personal information that you voluntarily submit electronically on one or more secured servers. The CAA will delete all personal information associated with unsuccessful applications after two years following an unsuccessful application. If your application results in an offer, CAA retain your personal information for the duration of our relationship with you, following which condensed employee file details are kept for 7 years. Thereafter, personal details (including full name, years of service, date and reason for leaving) are kept for a period of 30 years to enable CAA to provide information for referencing requests.

Accuracy of Information

You are responsible for ensuring that all information submitted by you and contained within the ATS is accurate, complete, and up-to-date. Knowingly submitting inaccurate, false, or misleading information may make you ineligible for consideration for employment opportunities, and in some cases where CAA rely upon such information, may lead to termination of employment with CAA. CAA takes all reasonable steps to ensure that information collected within the ATS by its employees and representatives is correct, however, CAA will rely upon you to access the ATS periodically to update or verify your personal information and to confirm your willingness to receive communications from CAA.

Withdrawing from Participation

Participants in CAA's ATS should contact CAA via email directed to: FOI.requests@caa.co.uk. Indicating whether they wish to withdraw from a particular competition or alternatively, from all participation in the ATS. Further rights as a data subject can be found here. Contact details of the CAA's Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA's processing of personal data.

Acceptance of the Data Protection Agreement

In order to submit an application, you must consent to the above Data Protection Agreement. You may withdraw your consent at any time. By checking this box you are indicating that you understand and agree to the Data Protection Agreement herein; and you consent to be contacted via electronic messages, telephone and post for the purposes of recruitment, hiring and human resources management.

*If you do not agree to the Data Protection Agreement, your application will not be processed and a candidate profile will not be created in CAA's Applicant Tracking System (ATS).

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