Shared Service Centre Officer

Job Title: Shared Service Centre Officer
Location: Gatwick
Category: Shared Service Centre
Type: Permanent and FTC (6 months) Full time
Salary: Up to £20,500
Reference #: VN1811 and VN1814
Job Description PDF : View Description

Job Description

The Role

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides our customers with a focused one stop shop. It offers a single point of contact for customers requiring multiple services from us such as:  private pilots and engineer licenses, certificates of airworthiness, dangerous goods and resolution of queries. You’ll be surprised at the technical expertise, insight and knowledge you can learn on the job and in time find yourself advising and guiding others on specialist subjects.

Ideal candidate  

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.

IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.


We are the UK's specialist aviation regulator. We ensure the aviation industry meets the highest safety standards; protect consumers by making sure they have choice and value and are treated fairly; drive improvements in airlines and airports’ environmental performance and ensure that the industry manages security risks effectively.

Amongst the competitive salary and comprehensive range of employee benefits on offer, our impressive atrium at our Gatwick office, on site restaurant and free car park, the CAA is a great place to work.

You don’t have to have any aviation experience or have even thought about working in this industry before, but for enthusiastic and dedicated individuals with comprehensive administration skills, these roles could provide opportunities to really broaden your skills and abilities and be a gateway into very interesting and rewarding careers throughout the CAA.

We have a permanent and FTC (6 months) contract available. Please state on the covering letter what contract you would be interested in.

Interviews: 29th March 2018

Closing Date: 21st March 2018
  or     if you have applied to the CAA previously

Role location